TurnHappyCustomersIntoPublicTrust.
We build automated review and feedback workflows that help your business collect more positive reviews, capture private feedback, and improve credibility across key platforms.
Pain points we eliminate.
Reviews influence whether customers trust you before they ever speak to your team. Most businesses do not ask consistently, do not route feedback properly, and do not use reputation as a conversion system.
- Happy customers forget to leave reviews.
- Bad feedback goes public before the business can respond.
- Review requests are manual and inconsistent.
- The business does not know who had a poor experience.
- Google reviews are not growing consistently.
- Reputation is not connected to the customer journey.
- Trust is weaker than it should be.
Step by step. Built around your business.
- 01Step
Reputation Audit
We review your current reviews, ratings, platforms, customer touchpoints, and request process.
- 02Step
Review Request Workflow
We create automated SMS and email requests after customer interactions, purchases, appointments, or service completion.
- 03Step
Feedback Routing
We create a system that encourages satisfied customers to leave public reviews while giving unhappy customers a private way to share feedback.
- 04Step
Platform Connection
We connect review flows to Google, Yelp, or other important platforms depending on the business.
- 05Step
Internal Alerts
We notify the team when important feedback comes in.
- 06Step
Follow Up
We build follow-up sequences for customers who did not respond.
- 07Step
Optimization
We improve timing, wording, and platform flow to increase review conversion.
Capability map.
Review requests▾
Automated messages ask customers for feedback.
Consistent ask = consistent reviews.
Positive review routing▾
Happy customers are guided toward public review platforms.
Public 5-star count grows.
Private feedback capture▾
Negative feedback can be collected internally first.
Catch issues before they go public.
SMS follow up▾
Customers can receive review reminders by text.
Highest open + response rates.
Email follow up▾
Review requests can also be sent by email.
Multi-channel coverage.
Google review support▾
Helps grow credibility on Google.
Where most customers actually check.
Yelp support▾
Helps improve trust on relevant local platforms.
Strong local trust signal.
Team alerts▾
Staff can be notified about important feedback.
Fast response to issues.
Reputation tracking▾
Monitor review growth and customer sentiment.
You see the trend.
Deliverables included.
- Review workflow
- SMS and email templates
- Feedback capture system
- Google review flow
- Yelp review flow when relevant
- Internal alerts
- Follow-up reminders
- Reputation improvement plan
What changes after we install this.
- More positive reviews
- Better online trust
- Higher conversion from visitors
- Faster feedback response
- Stronger local reputation
- More credibility before the sales call
Your Best Customers Should Be Building Your Reputation.
Book an AI Audit and we will show you how to make reviews part of your growth system.
Book an AI Audit→